Privacy Policy for Coach with Preet

Last Updated: January 2025

Welcome to Coach with Preet (“we,” “us,” “our”).
Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.coachwithpreet.com, engage with our services, book sessions, purchase products, or interact with us online.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information:

A. Information You Provide Directly

  • Contact information: name, email address, phone number.

  • Booking details: dates, session type, preferences.

  • Payment information: processed securely through third-party providers (Stripe, PayPal, or Squarespace Payments). We do not store your full credit card details.

  • Personal details shared during coaching sessions or form submissions (for example: birth details for astrology readings, human design charts, or personal history shared for coaching).

  • Email newsletter sign-ups: when you subscribe through Flowdesk or Squarespace forms.

B. Automatically Collected Information

When you visit the site, we may collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cookies and analytics through Squarespace and Google Analytics

C. Information from Third-Party Tools

This may include:

  • Analytics data

  • Payment confirmations

  • Social media interactions

  • Email marketing statistics (open rates, link clicks, etc.)

2. How We Use Your Information

We use your information to:

  • Provide coaching, readings, events, and services

  • Process payments and manage bookings

  • Respond to inquiries

  • Send newsletters, updates, promotions (you may unsubscribe at any time)

  • Improve website performance and user experience

  • Personalize sessions using birth data or questionnaire responses

  • Ensure website security and fraud prevention

  • Comply with legal obligations

3. Sharing of Information

We do not sell your information.
We may share information with trusted third parties only when necessary:

  • Squarespace (website hosting and analytics)

  • Acuity / Squarespace Scheduling (session bookings)

  • Stripe, PayPal, or Square (payment processing)

  • Flowdesk (email marketing)

  • Google Analytics

  • Cloud storage for client files (Google Drive, etc.)

These providers are GDPR/CCPA compliant and implement strict security measures.

4. Cookies & Tracking Technologies

Our website uses cookies for:

  • Site functionality

  • Analytics

  • Remembering your preferences

  • Improving user experience

You can disable cookies through your browser settings.

5. Data Retention

We retain your information only for as long as necessary to provide services or comply with legal, tax, or business obligations.

You may request deletion of your personal information at any time (except where retention is required by law).

6. Your Rights

Depending on your region (Canada, EU, UK, US), you may have rights that include:

  • Access to the data we hold

  • Correction of inaccurate information

  • Deletion of your data

  • Objection to data processing

  • Unsubscribing from emails

  • Requesting a copy of your personal data

To submit a request, email: info@coachwithpreet.com (or your preferred email).

7. Protection of Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted payment processing

  • Secure hosting via Squarespace

  • Password-protected storage

  • Limited staff access

However, no method of transmission is 100% secure. By using our services, you acknowledge these limitations.

8. Sensitive Information Disclaimer

During coaching, you may choose to share personal or emotional information.
Anything shared within sessions is held in confidentiality and will never be disclosed unless:

  • Required by law, or

  • You pose a risk of harm to yourself or others (in accordance with coaching ethics)

We do not require or store medical, psychological, or government ID information.

9. Children’s Privacy

Our website and services are designed for adults aged 18+.
We do not knowingly collect personal information from anyone under 16.

10. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy as needed.
The “Last Updated” date at the top will reflect any changes. Continued use of our site indicates acceptance of updates.

12. Contact Information

If you have questions about this Privacy Policy or wish to make a data request, contact us:

Coach with Preet
Email: info@coachwithpreet.com
Website: www.coachwithpreet.com
Kelowna, British Columbia, Canada